Business VoIP Telephony Solutions

Regardless of size or industry, good communication is fundamental to any business's success. Being unable to communicate well can have a significant impact on staff and customer satisfaction, so we're making it quicker, easier and more affordable for you to get the technology you need to do it better.

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Fonality
Fonality user interface on various device sizes

You might have heard terms like "Hosted PBX", "Cloud PBX" or "Virtual PBX" when shopping around for the right phone system solution for your business. There's really not much difference. To put it simply, Fonality's Connect and Connect+ phone solutions allow you all the features the big guys have without worrying about installing and maintaining an actual PBX box at your business location.

Instead, your phone service is hosted on Fonality's dedicated Australian servers and accessed using your internet connection. We supply pre-configured "plug-and-play" desk phones, and for an affordable monthly price without all the headaches of owning, installing and managing complicated hardware and software it makes for a winning combination.

Things you should know

PCMag.com Editor's Choice

Fonality was voted Best Business VoIP Solution 2016

300,000+

people have chosen a Fonality powered VoIP solution and rely on the service every day.

99.99%

up-time achieved 3 years running thanks to local IBX data centre hosting.

24/7

support, online video tutorials, webinars and knowledge base.

Two people connected to a desk phone

Easy-to-use Advanced Features

Fonality offers advanced features for office phones, such as multiple auto attendants and call recording. It also provides contact centre functionality such as barge, whisper and monitor, which allow your agents to communicate more efficiently with customers.

people collaborating

Built-In Collaboration for Increased Productivity

Fonality provides the communication tools to save employees up to two hours a day in productivity. Enjoy instant messaging, screen sharing, presence and even video collaboration from one easy-to-use Heads Up Display (HUD).

people connected to the cloud

Available Anywhere

Because the brains of the phone system are located in the cloud, it is easy to connect from anywhere. Multiple locations can operate seamlessly on the same phone system and remote workers are connected exactly as if they were just a cubicle away.

spanner tools

Drop Dead Simple Installation

You don't have to have a PhD in telephony or a team of IT gurus to use Fonality's VoIP service. We do the heavy lifting so you can focus on what matters most to your business. Our installation process makes getting started a piece of cake.

people

Easily Grows With Your Business

Cloud PBX solutions are perfect for growing businesses. Subscribe and pay for only the number of employees you have now and add on as you grow. There's no need to guess your future capacity needs.

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Unified Caller Experience

Give callers the same experience across all of your locations and mobile devices. With four-digit dialing between offices and the ability to transfer calls from one location to another, you'll achieve greater efficiency and improve customer satisfaction.

Talk to us today to find out more.

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Features

This isn’t your grandfather’s phone system. Here are just a few of the many features included in the system.

Every business needs some kind of phone system and any vendor can sell you phones that ring. Clients choose us because our business phone systems and services are not only reliable and affordable, but they also help business owners and managers sell, service, and collaborate with ease. Whether you prefer to deploy an on-premises solution or one that’s hosted completely in the cloud, we make it easy to do business with us.

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user interface with tech support

Trouble Free Administration

Flexible Auto Attendant

Help your customers get to the right person quickly with customisable menu selection and routing.

Web-Based Administration Panel

Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.

Easy to Use Reports

Access call records and history to ensure optimal staffing levels and review employee performance. See a graphic representation of queue status to ensure excellent customer service.

Emergency Management and Recovery

When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.

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drag and drop user interface

Integrated Call Management and Collaboration

Drag-and-drop Call Handling

Quickly and easily put a call on hold or transfer call to any extension or voicemail box with the click of a mouse.

Personalised Call Routing

With Find Me/Follow Me you’ll never miss another important call. Set your own rules to ring multiple devices simultaneously and create privileged lists for VIP callers.

Built-in Presence and Chat

See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.

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many people connected to one location drop pin

Distributed Worker Support

Mobile Device Integration

Make and receive calls from your mobile device using your business phone number.

Offsite Desk Phone and Softphone Support

Work from anywhere using a desk phone connected to the business phone system through any broadband Internet connection, or use a softphone and a computer handset.

Multiple Location Integration

Create a consistent, seamless caller experience between multiple locations or branch offices.

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Heads Up Display

The Heads Up Display dashboard unifies the tools you need for daily communication and collaboration. Your entire team will stay connected, productive and responsive.

Heads Up Display helps employees be more efficient and effective, making it easier for them to select the best way to initiate, receive, and respond to business communications. Heads Up Display is all about collaboration, boosting productivity, improving customer service, and enabling employees to work smarter.

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Fonality user interface on laptop

Employee Presence

Instantly know if colleagues are available or away, and choose the best way to communicate.

Chat

Communicate in seconds, sending instant messages to anyone in your company.

Drag-and-drop Calls

Answer a call, join a conference, transfer, park, place a call on hold, or send to voicemail with a click.

Click-to-email

Email anyone in your company with one click; access their contact information to create an email message with pre-populated contact information.

Voice to Email or Text

Retrieve and review voicemail from any phone or 1-touch from your desktop. Even get your voicemail transcribed via email or text.

Screen Share

Real-time screen sharing tool for conferences and sales presentations, without third party software.

Mobility

Communicate no matter where you are on the device of your choice (PC, tablet, smartphone, laptop).

Audio Conferencing

Host on-demand conference calls with features like conference recording and add or remove participants.

Stop wasting time with old technology.

Tell us a bit about your business and we'll reach out to chat about how we can help.
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Easy financing options to suit you

Competitive rates and custom finance packages so you can get the tools you need, when you need them.

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Carbon Offset

We've partnered with Carbon Neutral. On behalf of you and your company, we work to offset the carbon produced by our solutions by planting trees.

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