Using our suite of leading unified communications services and collaboration technology, we can dramatically reduce costs and complexity in even the most difficult environments.
From softphones, handsets, headsets and mobile apps, to fully integrated and managed UCaaS (Unified Communications as a Service) we have the skills and knowledge to take your business communications to the next level. Whether you are in Sydney, Melbourne or anywhere in Australia, unified communications services and collaboration will help bring your team together.
The team at Merge will work with you to help unify your communication and collaboration channels, including phone, chat, screen sharing and video and audio conferencing, into a single, easy to use cloud platform. Our expert team will work alongside yours from strategy, planning and design through to deployment, onboarding and training. Throughout the process we engage with key users and stakeholders and consider your entire workflow including existing apps and systems and leave no stone unturned to ensure we develop a solution that will enable you to achieve your collaboration vision.
Features of our unified communications services and collaboration
Some of the core features you will experience with our unified communications services and collaboration solutions are:
Call queues, intelligent call routing and auto attendants
Call blocking, hold and delegation
Out-of-the-box integrations with major platforms (e.g. Salesforce, Office 365 and GSuite)
Voicemail and call recording
Secure HD audio
Seamlessly elevate desktop audio calls to a room-based video conference call
Interoperability with standards-based endpoints and support for iOS and Android
Real-time quality monitoring dashboards
Integrations with contact centre solutions providers (e.g. Five9, Twilio, Talkdesk)
All inclusive fixed plans with no additional charges or hidden fees
Unify your team in Australia with unified communications
From Sydney to Melbourne and all across Australia, let the Merge team excel your business communications. Our unified communications services and collaboration help reduce costs and complexity with a professionally designed and delivered unified communications solution that encompasses phone, video, instant messaging, mobility and more - all with a simple and consistent user experience. Contact us today to learn more.